Problem
FirstMedia customers need an integrated solution to manage their accounts, monitor bills, check network conditions, and resolve technical issues without having to contact customer service directly.
Solutions from Codelabs
Codelabs built the My FirstMedia app as a comprehensive and user-friendly self-care platform. This app allows users to manage their profiles, view billing status, make online payments, monitor network conditions, and access troubleshooting guides independently.
Results
This application improves customer convenience and satisfaction through fast and independent service. The burden on customer service is reduced, while the user experience becomes more efficient and integrated.
Application Features
- Account & profile management
- Billing status and invoice details
- Online payment
- Network status monitoring
- Self-troubleshooting guides
- Service notifications & updates
